Here are some common troubleshooting steps:
Child’s Info
Due date must not be in the past or more than 8 months in the future.
Custodian’s Info
First and Last Name: Must be at least 2 characters. Must be only alphabetic characters, - and ‘
Your first and last name should match your Social Security card and driver's license (i.e. Robert, not Rob, Bob, Bobby, etc.)
The custodian must be over 18. A DOB for a custodian under 18 will be ineligible and will redirect you to the Other Options page.
Must be a US Citizen.
Social Security number in XXX-XX-XXXX format
Date of birth in MM-DD-YYYY format
Physical address in the standardized format and not a P.O. Box address (ie 100 Main St. Apt 2B, Everytown, NY 12345)
Phone number in XXX-XXX-XXXX format
Email address spelled correctly
Contribution Set up
The linked bank account must be a checking account in the custodian's name, and must not be a business’s bank account
If the system is still unable to verify your identity, we cannot override the decision. You will not be able to open the account at this time. If you’d like to delete your Fabric account, please reach out to us via chat or e-mail support@meetfabric.com.