When completing your life insurance application, be sure that all required information is input accurately and in the correct format.
Your first and last name should match your Social Security card and driver's license (i.e. Robert, not Rob, Bob, Bobby, etc.)
Social Security number in XXX-XX-XXXX format
Date of birth in MM-DD-YYYY format
Physical address in the standardized format and not a P.O. Box address (ie 100 Main St. Apt 2B, Everytown, NY 12345)
Phone number in XXX-XXX-XXXX format
Email address spelled correctly
Be sure to check for typos—it can be easy to swap a number or two when inputting a phone number or SSN. If the system is still unable to verify your identity, unfortunately, we're unable to do anything beyond that to override the decision.