First, if your loved one has passed away, we’re really sorry to hear that. This isn’t an easy time, but we want to make it as seamless for you as we can.

If you’re the beneficiary of a life insurance policy purchased through Fabric, send us a support message. We’ll walk you through the process of filing a claim, which includes the completion of a brief questionnaire called an initial death claim notification. This is used to gather necessary information about the insured, the beneficiary and the policy.

Once that’s done, the insurance company, Vantis Life, will mail you further instructions and subsequent claims forms to complete. If you prefer, they can do this by email.

The person who files the claim doesn’t necessarily have to be a beneficiary of the policy, as long as she’s able to answer questions about the insured’s personal information within the questionnaire. 

If the person reporting the claim has a copy of the insured’s death certificate, this could be sent to us electronically, although it’s not required at this point in the claims process. 

The claim should be filed within twenty days of the insured’s death, or as soon as reasonably possible. 

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