The beneficiary should send us a support message letting us know that they need to file a claim on a Fabric policy and we will walk them through the process of completing an Initial Death Claim Notification. The claim should be filed within twenty days of the insured’s death, or as soon as reasonably possible.
The person who files the claim doesn’t necessarily have to be a beneficiary of the policy, they just need to be able to answer certain questions regarding the insured’s personal information within the notification interview. If the person reporting the claim has a copy of the insured’s death certificate, this could be sent to us electronically, although it’s not required at this point in the claims process.
After the Initial Death Claim Notification has been completed, Vantis Life will then mail (or email, if preferred) the beneficiary further instructions as well as the necessary subsequent claims forms to complete.