Here are some common troubleshooting steps:
Child’s Info
First and Last Name: Must be at least 2 characters. Must be only alphabetic characters, - and ‘
The child must be under 15 years of age. A DOB for a child 15 or older will be ineligible
Custodian’s Info
First and Last Name: Must be at least 2 characters. Must be only alphabetic characters, - and ‘
Your first and last name should match your Social Security card and driver's license (i.e. Robert, not Rob, Bob, Bobby, etc.)
The custodian must be over 18. A DOB for a custodian under 18 will be ineligible and will redirect you to the Other Options page.
Must be a US Citizen.
Social Security number in XXX-XX-XXXX format
Date of birth in MM-DD-YYYY format
Physical address in the standardized format and not a P.O. Box address (ie 100 Main St. Apt 2B, Everytown, NY 12345)
Phone number in XXX-XXX-XXXX format
Email address spelled correctly
Contribution Set up
The linked bank account must be a checking account
If the system is still unable to verify your identity, please reach out to us via Live Chat or e-mail support@meetfabric.com. We will take a look to see if there are any additional steps that can be taken to manually verify your identity.