You may see an ineligible message for one of two reasons:
1. You don’t meet the account eligibility requirements
Common reasons for ineligibility are:
The child must be under 15 years of age
The custodian does not meet the age requirement
Contribution setup: The linked bank account must be a checking account
2. We’re unable to verify your information
In some cases, we may be unable to verify the information provided during signup. When that happens, the account may become ineligible.
Please note:
We are not able to override an ineligible outcome
We’re not able to share the specific reasons for an ineligible outcome
You will not be charged for an account that is ineligible
For help with identity verification, check out additional FAQs here.